Frequently Asked Questions
Learn the answers to some common questions. Can't find the answer? Give us a call 877.665.5646
If I send a group text, will my contacts be charged for those by their carrier?
What is a reduced trailer?
Do I need any physical hardware or digital download?
Best practices for text messaging
Will my contact lists be sold?
How can my member listen to a message that they missed?
What is a Short Code?
How is a Short Code used?
Managing Unwanted Calls and Messages (Including those from CallingPost)
How do CallingPost phone calls work?
How do CallingPost text/SMS messages work?
How do CallingPost emails work?
How do I re-send my opt-in text message to my member?
How do my contacts opt-in to receive text messages?
Seasonal User Options
I got a CallingPost message and I don't want to receive any more?
What happens if someone types an incorrect text keyword to 24251?
Call Me Feature Troubleshooting
Why didn't my phone, text or email message go out? I did not receive the message.
Extended Hour Messaging
Help! I forgot my password.
How do I cancel a message?
Can I edit a message?
Can I send my message before 9 am or after 9 pm?
Why is the contact not receiving my text message?
How do I know if my contacts can receive text messages?
Managing Your Contact Count: Understanding Your Plan's Unique Member Limit
What will people see when they text my keyword to 24251?
How do I change my keyword group?
Manage your contact count and identify who might be putting you over your plan's limit for the current billing cycle