If you're an account with just a few groups and are seeing a message that you've exceeded your plan's member limit, here's a step-by-step approach to effectively manage your contact count for the current billing cycle:
Export Your Current Group:
Navigate to your Groups & Contacts tab.
Select the specific group in question.
Look for an export option (often a button or icon) to download the current list of contacts in that group. This will give you a fresh snapshot of who's in there now.
Export a Historical Communication Report:
Go to your Reports section (or equivalent for past communications).
Locate and export the report for the earlier communication you sent to 96 numbers. This report should contain the list of contacts included in that specific send.
Compare the Lists:
Open both exported lists (e.g., in a spreadsheet program like Excel or Google Sheets).
Use spreadsheet functions (like VLOOKUP, MATCH, COUNTIF, or conditional formatting for duplicates) to identify contacts present in your current group that were not on the earlier 96-number list. These are the "new" contacts that likely contributed to exceeding your allotment since that earlier send.
You can also sort both lists by phone number or email to manually spot differences more easily if the lists are smaller.
Identify Added Contacts: Focus on contacts that appear in your current group but not in your historical communication report. These are the ones that would have been "added" to your total count for the current cycle if they weren't present previously.
Take Action (Delete): Once you've identified contacts you no longer need or wish to communicate with, you can delete them from your groups within CallingPost. Remember, this will only affect your next month's allotment, so it won't reduce your current month's count, but it's crucial for managing future costs.
By comparing these lists, you'll gain clarity on exactly which contacts have been added since your earlier communication, helping you manage your active contact count effectively for future billing cycles.