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How do I know if my contacts can receive text messages?
How do I know if my contacts can receive text messages?

How to determine if your group contacts can receive a text message

Support Team avatar
Written by Support Team
Updated over a year ago
  1. Go to Groups & Contacts

  2. From the Groups & Contacts list, you will select the group you want to check for textable members.

  3. From the group member list, view which members are Textable by checking the Textable column.

Green Ready if they have a number that will be attempted to receive your text messages.

Opted - Out - They requested not to receive any text messages and that number will not be attempted.

Currently, all numbers will show textable from your "Custom Phone Number". All numbers are attempted with Landline showing undeliverable in the "View Detailed Text Results " under your "Communication Summary".

To see which numbers received the text message Click the Status & Results Tab- under the Text - "View Detailed Text Results ".

Your member can opt into short code texting by texting "CPC" to 24251, or they can call 1-877-304-5857 to have their number automatically opted in.

If a phone number opted out of the Custom Phone Number text they can text the custom phone number back with the word Unstop to begin receiving text again.

Once they have completed this they will be ready to receive text messages from you.

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