What is the Bad Numbers Tool?
The Bad Numbers Tool helps you automatically remove invalid or disconnected phone numbers from your contact groups, ensuring your messages reach real people and improving your campaign performance.
How to Use the Bad Numbers Tool:
Step 1: Access Your Group
Go to Groups & Contacts and choose the group you want to clean up.
Step 2: Export Bad Numbers
In your selected group, click on Tools.
Select Export Bad Numbers. This will create a list of contacts with three failed connection attempts.
Step 3: Review and Remove
Review the exported list. If all numbers are bad, go back to Tools.
Select Remove Bad Numbers to delete the invalid numbers from your group.
Don't worry! All good numbers and contact information will remain safe.
Important Notes:
This feature is only available on certain Monthly plans.
To upgrade your plan and access this feature, go to Menu > Billing & Plan Details > Change Plan.