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Text keyword Opt-in Details

Understanding the Opt-in process for keywords

Support Team avatar
Written by Support Team
Updated over a week ago

Keyword opt-in allows users to subscribe to your text messages by sending a specific word (keyword) to a designated number.

Required Documentation:

  1. Keyword Details: Specify the keyword used (e.g., "COFFEE").

  2. Keyword Location: Explain where the user finds the keyword (e.g., "Displayed on a sign at the register").

  3. Opt-in Process: Describe the complete opt-in process, including the initial keyword message and any confirmation messages. Example: "Customer texts 'COFFEE' to 24251. They receive a Welcome message.

  4. Screenshot/Image: Provide a screenshot or photo showing where the handset texted the keyword and received the Welcome message showing the details.

Example:

"Keyword: COFFEE. Displayed on a sign at the register. Customer texts 'COFFEE' to 24251. Confirmation message: [Screenshots of sign and confirmation message below].

NOTE: If you choose VIA_TEXT, This type image is required to support your request under the URL entry option of your application.

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