Keyword opt-in allows users to subscribe to your text messages by sending a specific word (keyword) to a designated number.
Required Documentation:
Keyword Details: Specify the keyword used (e.g., "COFFEE").
Keyword Location: Explain where the user finds the keyword (e.g., "Displayed on a sign at the register").
Opt-in Process: Describe the complete opt-in process, including the initial keyword message and any confirmation messages. Example: "Customer texts 'COFFEE' to 24251. They receive a message: 'Reply Y to confirm your subscription to John's Coffee Shop updates.' The customer replies 'Y'."
Screenshot/Image: Provide a screenshot or photo showing where the handset texted the keyword and received the Welcome message showing the details.
Example:
"Keyword: COFFEE. Displayed on a sign at the register. Customer texts 'COFFEE' to 24251. Confirmation message: 'Reply Y to confirm...' [Screenshots of sign and confirmation message]. [Screenshot of keyword setup in account]."
Sample Image: Used Testcp as the keyword:
NOTE: If you choose VIA_TEXT, you must provide the keyword campaign info in the OptInImageURLs document