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Troubleshooting Email Delivery (Quick Fix)

When members are not receiving your emails.

Written by Support Team
Updated this week

Why am I not receiving emails?

There are three common reasons your emails may have stopped:

  1. Accidental Unsubscribe: You opted out previously.

  2. Spam Filters: Your provider moved our mail to Junk/Spam.

  3. Internal Blocklist: You previously marked a message as spam, and our system blocked future sends to protect our reputation.

How to Fix It

1. Re-subscribe Online

  • Enter your email address and click Submit.

  • Action Required: Check your inbox for a confirmation email. You must click the link inside that email to finalize your subscription.

This step in your email inbox must be completed to re-subscribe to emails.

2. Check Your Spam Folder

Click on the Spam folder and search for [email protected]

3. Clear a "Spam Complaint" Block

If you previously marked an email as spam, we cannot send to you until you manually revoke that complaint.

  • Send a new email to: [email protected]

  • Subject: Remove Spam Complaint

  • Body: "I mistakenly marked CallingPost emails as spam. Please remove this complaint so I can continue receiving your emails."

  • CC: Include the email of the person/organization sending you the messages so we can link the accounts.

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