What is an "Undelivered" Email?
An undelivered status occurs when our servers attempt to send a message, but the recipient's server or our internal safety checks reject it.
Common Failure Reasons
Reason | Description |
Invalid Address | The email contains a typo, the domain is dead, or the account no longer exists. |
Bounced (Hard/Soft) | The recipient's mailbox is full, the server is temporarily down, or the address is permanently blocked. |
Spam Content | If the Spam Checker app is enabled, our system may block content that looks like a phishing attempt or marketing spam. |
Unsubscribed | The member clicked the "Unsubscribe" link at the bottom of a previous email. |
Spam Reporting | The member (or their provider) flagged our mail as malicious. This places the address on an internal suppression list. |
Advanced Resolution Steps
If a member is on a suppression list due to a "Spam Report," a simple re-subscription link may not work.
To fully clear a blocked status:
Direct Email: The member must email
[email protected]stating: "I mistakenly marked CallingPost emails as spam. Please remove this complaint."Verification: The member should then go to the Re-subscription Link to re-verify their intent to receive mail.
Removal Request: If the member wishes to be permanently deleted from a specific sender's list, they should reply to the sender with: "Please remove my email address from your CallingPost system."