As of January 31, 2024, a new Federal Communications Commission (FCC) rule requires all custom toll-free numbers to be verified before sending any text messages. This is an industry-wide change, not specific to our platform.
What happens if I don't validate?
Unverified custom numbers can only be used for outbound caller ID. You will not be able to send text messages with an unverified number.
How do I validate?
[Link to instructions on how to validate the custom number]
Where can I use my validated number?
Caller ID: Validated numbers can be selected in the caller ID dropdown menu under System Settings > Communication Settings.
Text Messaging: Validated numbers will also appear in the dropdown menu for text messaging.
