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Purchasing and Verifying a Custom Phone Number

How to purchase and activate your custom phone number:

Support Team avatar
Written by Support Team
Updated over 2 weeks ago
  1. Navigate to Custom Phone Numbers: In the left navigation column, select Custom Phone Numbers.

  2. Choose Your Number: Click Create My First Custom Phone Number. A pop-up window will display the available phone numbers.

  3. Complete the Purchase: Select the number you want and complete the purchase process. The pricing for your custom number is based on your account's subscription type:

    • Premium Subscriptions: Includes one free custom toll-free number. Additional numbers are $9.99 per month.

    • Essential Subscriptions: Custom numbers are $9.99 per month.

    • Pay-as-you-go: Custom numbers are $19.99 per month.

    • Note: Prepaying for a year will give you a 10% discount.

  4. Begin Verification: Immediately after your purchase, you'll be prompted to begin the verification process for your new custom number. This is required by FCC regulations before you can send text messages. Follow the on-screen instructions to complete the verification.

Important Note: Your custom number can only be used for outbound caller ID until the verification process is complete. Text messaging functionality will be unavailable until your number is verified.

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