How to Create a Group and Use a Text Keyword
Text keywords allow people to join your group instantly by texting a specific word to a designated number. This is the easiest way to grow your audience automatically.
How to Set Up a Keyword
You can assign a keyword to a group in two ways:
Option A: From the Text Keywords Menu
Navigate: Select Text Keywords from the left navigation menu.
Create: Click to add a new keyword.
Choose Your Word: Type your desired keyword (see tips below).
Attach to Group: Select the group from the dropdown menu where new members should be added.
Save: Finalize your settings.
Option B: From the Groups & Contacts Tab
Navigate: Go to Groups & Contacts and select your specific group.
Edit: Click the Edit Group button.
Assign Keyword: Locate the Text Keyword section, enter your unique word, and save.
Best Practices for Keywords
Keep it Simple: Use 4 to 32 characters. Stick to letters and numbers only; avoid special characters or spaces.
Make it Memorable: Choose words like "JOIN" or "COFFEE" that are easy for users to spell.
Test It: Grab your phone and text your keyword to 24251. You should receive an immediate auto-reply and see your number added to the group.
The Member Experience
The Text: The user texts your keyword to the CallingPost shortcode: 24251.
The Reply: They receive an automated welcome message immediately.
The Profile: The message includes a non-editable link where the member can provide their name and email to complete their contact profile.
Promoting & Troubleshooting
Promotion: Include your keyword and the number 24251 on your website, social media, and printed marketing materials.
Troubleshooting: If the keyword isn't working, double-check the spelling and ensure it is being sent to 24251. If issues persist, contact CallingPost support.
Next Steps
Manage Your List: Learn how to "Add Existing Contacts to a Group."
Start Communicating: View our guide on "Sending Your First Message."