An "Intercept" status indicates that your message could not be delivered to that specific phone number.
Common Reasons for an Intercept
There are several reasons why a carrier might return an "Intercept" status:
Technical Disruptions: The recipient had a poor signal, a temporary service outage, or their phone was turned off at the time of delivery.
Voicemail Issues: The recipient’s voicemail box is full, or they use a "Smart Voicemail" system that requires a specific prompt (like "Press 2 to leave a message") which automated systems cannot bypass.
Active Interference: The recipient was pressing buttons on their phone during the call delivery, which can confuse the automated system.
Account Status: The member's phone service may be suspended (e.g., an unpaid bill) or the number is no longer in service.
Incorrect Number: The phone number may be invalid or was entered incorrectly in your contact list.
How CallingPost Handles Intercepts
Automatic Retries: Our system doesn't give up immediately! We will typically attempt to call the number 3 times before officially marking it as "Intercepted" in your final report.
Reviewing Your List: If you consistently see an "Intercept" status for the same contact, we recommend reaching out to them through another channel to verify their phone number is still correct and active.
Tip: If a large portion of your group is showing "Intercept," double-check that you are using a [Verified Custom Caller ID], as this can help prevent carrier filters from blocking your calls.