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Clearing Cache & Cookies in Internet Explorer

fix website problems IE

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Written by Support Team
Updated this week

How to Clear Cache and Cookies in Internet Explorer

Having trouble with websites in Internet Explorer? Clearing your browser's cache and cookies can often resolve these issues. Here's how:

Clear Cache and Cookies in IE 11

  1. Open Internet Options: Click the gear icon in the top right corner of Internet Explorer, then select "Internet options."

    • Image of gear icon and Internet options menu

  2. Delete Browsing History: Go to the "General" tab and click "Delete..." under "Browsing history."

    • Image of Internet options window with Delete... button highlighted

  3. Select Data to Delete: Uncheck "Preserve Favorites website data" and check both "Temporary Internet Files and website files" and "Cookies and website data."

    • Image of Delete Browsing History window with checkboxes

  4. Delete: Click "Delete."

    • Image of Delete button

  5. Confirmation: A confirmation message will appear at the bottom of the window once the process is complete.

Clear Cache in IE 10 and Older

  1. Open Developer Tools: Click "Tools" > "Developer Tools" (or press F12).

    • Image of Tools menu and Developer Tools option

  2. Clear Browser Cache: In the Developer Tools window, go to "Cache" > "Clear Browser Cache."

    • Image of Developer Tools window with Cache menu highlighted

  3. Confirm: Click "Yes" to confirm.

Troubleshooting:

If you're still having issues, try these additional steps:

  • Close all Internet Explorer windows and reopen them.

  • Restart your computer.

  • Check for updates to Internet Explorer.

By following these steps, you can clear your cache and cookies in Internet Explorer to resolve website problems and improve your browsing experience.

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