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Using the bad numbers removal tool
Using the bad numbers removal tool

How to Use the Bad Numbers Tool

Support Team avatar
Written by Support Team
Updated over a week ago

NOTE: This feature is only available on certain Monthly Unlimited plans. Please check your plan options and upgrade to use this feature.
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1. Go to Groups & Contacts and select a group for review

2. Select the Tools option.

3. Select Export Bad Numbers. This list provides the members affected by three failed attempts to connect.


4. Review the exported list. If all numbers listed are bad, select the Tools option-> Remove Bad Numbers. This will remove all numbers identified as bad from the exported list. All good numbers or additional information associated with that contact will remain intact.

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What is considered a bad number?
What if I have a contact with a bad phone number identified but they have other information that is valid under the contact profile?
If I choose to remove bad numbers and have identified a number I know is or will be valid again, can I exclude it from the remove bad numbers option?
Is there a cost for the Bad Numbers Tool feature?
Why is my contacts phone number red?
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