Understanding Reminder Statuses
Active: Your reminder is set up and will call you at the scheduled time.
Inactive: The reminder is not scheduled to call you. This happens if:
You manually deactivated the reminder.
The recipient of the reminder call pressed option 5 ("To delete this reminder indefinitely") during a previous reminder call.
Troubleshooting Inactive Reminders
If your reminder is inactive, you can:
Reactivate it: Edit the reminder and update the phone number or change the schedule.
Delete it: If you no longer need the reminder, you can delete it from your list of reminders.
Common Issues and Solutions
"I missed the reminder call!"
Don't worry! You'll receive a voicemail, and you can always log in to your CallingPost account to send a message manually.
"I'm not in a good location to record when I receive the reminder call."
You have options during the reminder call:
Press 2 to schedule a callback in 30 minutes.
Press 3 to schedule a callback in 1 hour.
Press 4 to skip sending a message today.
"Can I schedule a message to be sent automatically at a specific time?"
No, Auto Reminders are for reminding you to record and send a message. To schedule a message to be sent automatically, use the scheduling features on the CallingPost website, mobile app, or call-in system.